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Friday, 25 March 2016

County's bus services are just the ticket for passenger satisfaction

North Yorkshire’s bus operators are celebrating coming out top in a national survey on passenger satisfaction.

The survey, by industry watchdog Transport Focus, gave the county's operators a score of 94 per cent – the highest of all the authorities involved.

For comfort and cleanliness of buses, for length of journey time, safety of driving and personal security, North Yorkshire’s operators also scored more than 90 per cent.

Councillor Don Mackenzie, North Yorkshire's executive member for transport, said: “This is good news for passengers and operators.

"For bus services to thrive across North Yorkshire the quality of the journey is crucial.  The county council, which will lose one third of its budget by 2020, has had to make difficult decisions about necessary savings but we have worked very closely with operators to retain a passenger transport network so that no community is isolated.

MORE IMPORTANT
“It is even more important, therefore, that services are built around the needs of passengers to encourage existing users to make more journeys and seek out more people to be the bus passengers of tomorrow.”

The council has brokered deals with numbers of bus operators in past months to retain services as well as using its own fleet of buses where possible and continuing to expand community car schemes across the county.

The county council says it continues to make strenuous efforts in order to retain a passenger transport network which enables people to access essential services and prevent rural isolation.

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