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Thursday, 4 February 2016

It's just a matter of courtesy, says hotel, as it returns to Victorian days

A North Yorkshire hotel and conference centre is introducing Victorian etiquette to provide a more courteous and polite service to guests and one another.

Victorian values ... general manager Lyndsay Chamberlain
and a colleague ready to launch their new etiquette approach.
Cober Hill at Cloughton, near Scarborough, has joined the National Campaign for Courtesy as a corporate member and will promote the aims of the charity, which works to retain courtesy and politeness in everyday life and business.

The hotel was built as a Victorian manor house that was developed in 1905 by John Wilhelm Rowntree, eldest son of the chocolate manufacturer Joseph Rowntree.

General manager Lyndsay Chamberlain said: "Our staff receive many compliments from guests and we are certainly seen as a very friendly and happy team. However, we do see in society many examples of poor behaviour and manners and this initiative is designed to remind us that there is a way to provide a polite and helpful service that will be recognised.”

“We are in the hospitality business and it is important that we set the highest standards of courtesy and welcome and we can learn much from our Victorian forefathers – I am sure our founder would be very pleased.”

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